PropertyMe, one of Australia’s leading PropTech companies, has been named the ABA100 Winner in The Australian Business Awards 2020 for CX Management. This comes just one month after surpassing one million properties managed in PropertyMe — almost 50% of the 2.3 million rental properties in Australia.
Now in its fifteenth year, The Australian Business Awards provides an opportunity for high-performing organisations which implement world-class business initiatives and develop innovative products and services to be acknowledged and honoured for their achievements both nationally and internationally.
Lisa Pentland, Director of Customer Success at PropertyMe said: “We are honoured to be recognised as the ABA100 Winner for CX Management at The Australian Business Awards 2020. The award represents our commitment to supporting our community and setting the gold standard for customer experience in the PropTech industry.”
“At PropertyMe, we are always exploring new ways to delight our customers and anticipate their needs at every single touchpoint of the customer journey. It’s paramount to us that customers feel heard, appreciated and empowered every step of the way.”
To better support customers, PropertyMe expanded their service offering over the course of nine months. This included implementing four additional customer-centric support channels, overhauling their Knowledge Base, establishing a specialist onboarding team and enhancing PropertyMe’s proprietary migration tool.
As a result, PropertyMe saw a 4 percent increase in customer satisfaction, a significant reduction in support escalations, a 61.2 percent decrease in median full resolution time and the creation of a world-class onboarding experience.
“The success of these initiatives has been instrumental in fast-tracking the transition and onboarding of hundreds of agencies to the PropertyMe cloud to enable business continuity during these unprecedented times,” Pentland said.
Tara Johnston, Program Director at The Australian Business Awards said: “Each year the ABA100 Winners are recognised for the successful development of new and improved products and services and for implementing business processes that improve efficiency and performance.”
“Introducing new approaches to processes, products, and services ensures a constant focus that helps build a dedicated market base and ensures that organisations remain responsive to business and customer needs.“
“A culture of continuous improvement consists of incremental initiatives and innovations to achieve best practices. An innovative working approach also appeals to employees with higher levels of creativity and lateral thinking, helping organisations to hold on to their best talent,” Johnston said.
Founded in 2013, PropertyMe is Australia and New Zealand’s largest and most complete cloud property management system and software to service the evolving needs of the modern property manager. PropertyMe provides clever automated workflows in a seamless, easy-to-use, convenient app, which can be accessed anywhere, anytime.
With PropertyMe, property managers can increase efficiency and mitigate the risk of human error by automating repetitive tasks in seven key performance areas.
For more information, please visit propertyme.com.au.