1. What is this Privacy Policy?
Property Me Holdings Pty Limited (ACN 635 910 753) of Level 22, One Wharf Lane, 171 Sussex Street, Sydney NSW 2000 and its related bodies corporate (including Property Me Pty Ltd (ACN 163 276 159), PropertyMe International Pty Ltd (ACN 636 015 530), PropertyMe NZ Limited (NZCN 8466322) and MePay Holdings Pty Ltd (ACN 638 819 575)) (we, us and our) recognise the importance of protecting your privacy.
This Privacy Policy explains how we handle personal information we collect from you.
We may modify or amend this Privacy Policy from time to time. We will display a notice on the PropertyMe website at www.propertyme.com.au (Website) indicating when any such revisions have been made. This Privacy Policy was last updated on 28 April 2026.
Unless you notify us otherwise, we will assume that you consent to the collection, handling, use and disclosure of all information which is provided to us for use in accordance with this Privacy Policy and otherwise permitted or required by law.
Please note that Property Me Pty Ltd operates and provides:
(i) the Website;
(ii) the PropertyMe platform and application; and
(iii) other associated applications and services, including access to the MePay payment facility (MePay) and the ApplySafe tenancy application service (ApplySafe),
together the Services. MePay Holdings Pty Ltd is the issuer of MePay. Your use of the Services is also governed by additional terms and conditions as indicated on the Website or relevant Service.
2. What is personal information?
Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.
3. What personal information do we collect?
We may collect personal information from you when you:
visit the Website;
use the Services or access, use or upload content to those Services or any other applications operated or provided by us;
contact or communicate with us or with other users of our Services by any method (such as telephone, email, post or in person, or via our Website or the Services including via chat and other direct messaging functionality);
use MePay, either as a payee agent, payee or payer;
- apply for a position with us; or
subscribe to any of our mailing or contact lists,
or otherwise as notified to you from time to time, including in any collection notice.
The personal information we collect may vary depending on the nature of your interaction with us, but may for example include your name, date of birth and contact details, information you upload to our Website or Services or communications you make using our Website or Services. When you register or subscribe to any of the Services (including for the purposes of registering to make or receive payments via MePay or to complete, submit or review tenancy applications or verify your identity or rental affordability via ApplySafe), we will collect the personal information you provide to us during the registration, submission or subscription process or in the course of your use of the Services. Such personal information may include details such as your name, phone number, email address, business address, credit card number, expiry date, bank details and billing address. When you use MePay to arrange or schedule a payment or set up a direct debit, we will collect the personal information you provide to us when providing payment information or direct debit authorisation and setting up the payment (which may include bank account information). When you use ApplySafe to complete or submit a tenancy application, we will collect the personal information you provide to us when completing and submitting the application, including any identity or rental affordability verification information that may be uploaded by you or accessed through third parties (such as your bank) where you elect to use any digital verification services available through ApplySafe. Where you apply for a position with us, we may also collect (including from third parties) sensitive information, including in the context of citizenship, professional history, reference and background checks. We may hold your information for future job opportunities, unless you tell us not to.
When you access and use any of the Services, we will record and log, including for statistical purposes and other purposes contemplated by this Privacy Policy, certain information about such access and use, including your IP address, the date and time of your visit, the parts of the Services you access, your actions, and the browser you are using. Where you register or subscribe for any of the Services, this information may be associated with you.
When you access and use the Services with a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Services. Location data may be used in accordance with the location permissions enabled on your mobile device, which may include:
to provide you with location-specific information such as informing you of nearby property locations; or
if you are an employee of a subscriber to our Services, to provide information about your location to other employees in your organisation. If you do not consent to our collection or use of location data, you must disable the location services on your device. Please note that disabling the availability of location data may mean that some or all of the functions of the Services may not be available to you. In particular, location data must be enabled to receive location-specific information as part of the Services.
As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. For example, we may collect information from a real estate agency that employs you, or manages a property which you own, rent or service, who subscribes to the Services and inputs your personal information into the Services or your payment information into MePay. We may also collect information from third party integrators who integrate with our Services in connection with providing services to a real estate agency.
In relation to ApplySafe, which includes digital identity verification and rental affordability assessments, we may also collect information that your identity documentation provided matches verified information held by an identity service provider (such as those operating through ConnectID) and information and assessments from third parties (including Cuscal) pertaining to your financial capability to pay rent.
We may also collect information through automated means, including through our Website and Services. Our web servers and applications may automatically collect information when you access or use any of our Website or our Services, including:
- your IP address;
- the date, time and duration of your visit;
- the parts of our websites or our applications that you accessed;
- your actions on our websites or our applications and associated navigation patterns; and
- the browser, system or device you are using.
- We may combine information that we hold about you with other information collected from or held by others (including our related entities, service providers and contractors). We do so as part of our normal business operations.
4. Anonymity
You do not have to provide us with any personal information if you choose not to. You may use the Website without registering, in which case we will not be able to personally identify you unless you choose to register or subscribe to any of the Services or provide us with your identity. You cannot, however, register or subscribe to any of the Services (other than browsing the Website) anonymously or using a pseudonym. You can also not submit a tenancy application through ApplySafe without providing certain minimum personal information. If you do not wish to provide such information, the application may not be able to be submitted or reviewed or processed through ApplySafe. You cannot use MePay without providing us with all relevant payment information required by MePay, which may include name, email address, and account details of payers and payees, as applicable. If you are an agent wishing to use MePay, you will be required to undertake ‘know your customer’, ‘know your business’ and associated checks before you can use MePay.
5. Cookies
Some of the personal information referred to in section 3 may be collected through the use of cookies, identifiers or similar technologies used to collected data (Cookies). These are small files placed on your device or computer by our websites or our applications which automatically collect information about you without you providing that information to us directly. Most browsers are set by default to accept Cookies. However, if you do not wish to receive any Cookies you may set your browser to either prompt you whether you wish to accept Cookies on a particular site, or by default reject Cookies.
Please note that rejecting cookies may mean that some or all of the functions on our Website will not be available to you. In particular, cookies must be enabled to register and subscribe to use the Services.
6. How is your personal information used?
We collect and use your personal information for purposes described in this policy and other secondary purposes permitted by law.
This includes for the purpose of providing products or services to you, to track your usage of the Services, to evaluate performance of the Services, to keep track of your account settings, to analyse the performance of and improve our Services and business, including to train, develop and improve models and algorithms used in connection with our Services, to facilitate payments via MePay, and for completing, submitting and assessing tenancy applications (including validating your identity and rental affordability) via ApplySafe and enabling relevant agents and landlords to do the same. Information collected by us may also be used for the following purposes:
to provide you with information in relation to the products and services we provide;
to enable agents, property managers and landlords to use the products and services we provide to them;
to facilitate communication between agents, property managers, landlords, tenants and applicants for tenancies;
to send email notifications for special promotions or offers conducted by us;
to conduct marketing activities (where you have consented or where otherwise permitted by law) and to conduct market research;
to respond to your questions or suggestions;
to improve the quality of our products or services;
to improve the quality of your use of the Services; or
- to facilitate integrations between our Services and third party services where enabled by subscribers as part of the Services.
Without limiting the above, we may use personal information for the purposes for which it was collected, for related purposes which we consider would reasonably be expected by you, for purposes outlined in this policy, for purposes which you otherwise consent or as otherwise permitted or required by law.
You may opt out of receiving marketing information by notifying us accordingly using the details listed in section 11.1(a), or using any unsubscribe facility we provide for that purpose. We do not use information submitted in a tenancy application through ApplySafe for our own marketing purposes unless you consent for us to do so.
7. Disclosure of your personal information
We may disclose information to third party service providers, such as those who help us conduct our business, for example, our technology providers including payment processing providers. We may also disclose information to third party service providers of subscribers to the Services who connect or integrate their account to that third party application. In relation to MePay, we may disclose information to third parties involved in the operation of the payment ecosystem relevant to the processing of payment transactions. In relation to ApplySafe, we may disclose information to property managers, landlords and third party service providers supporting identity verification and rent affordability checks.
We may disclose your personal information to a third party where:
that third party is a group company of ours, in which case that group company will only use and disclose your personal information in accordance with this privacy policy as if a reference in this privacy policy to us included a reference to that group company;
that third party is a contractor engaged to provide goods or services to us (including goods or services that assist us in providing the Services). This may include disclosure to contractors outside of Australia. Our agreements with such contractors require that they keep your personal information confidential, and that they only use or disclose your personal information for the purposes of providing those goods or services to us;
if you are a job applicant, that disclosure is to your referees and third parties that we use as part of our recruitment process, including recruitment agencies, organisations that conduct competency tests, background assessments or similar, recruitment platform providers and law enforcement agencies (for example, to verify whether or not you have a criminal record);
such disclosure is in connection with a potential or actual corporate merger, consolidation, restructuring, the sale of substantially all of our interests and/or assets, or other corporate change requiring the transfer of assets, including during the course of any due diligence process, to the purchaser or surviving entity; or
you have consented for us to share the information for a particular purpose (eg digital verification through ApplySafe), or the disclosure is authorised by the Privacy Act or other applicable law, including:
to lessen or prevent a serious threat to life or health;
to protect the personal safety of users of the Services or the public;
if authorised or required by law;
if we have reason to suspect that unlawful activity has been, is being or may be engaged in;
to enforce the law or where necessary to investigate a suspected unlawful activity; or
where you would reasonably expect or we have told you that your personal information is usually used or disclosed to third parties in this way.
At this time, the third parties referred to in paragraph (b) are primarily located in Australia and the United States of America. Personal information may, for clarity, also be disclosed to recipients in other countries, for example, through ApplySafe to landlords located outside of Australia. In particular, we disclose the following personal information to third parties:
mobile phone number, bank account details, payment instructions and credit card details to third parties who processes payments in relation to the Services, which processing or ancillary services may take place outside Australia (including the United States of America);
where you are a tenant or applicant for a tenancy, your name and identity information, mobile phone, email address and other contact details, bank account details, and rental affordability information to third party service providers and landlords that may be located outside of Australia;
mobile phone numbers to a third party who provides our SMS component of the Services, located in the United States of America; and
- email addresses to a third party who provides an inbound and outbound hosted email component of the Services, located in the United States of America.
We take all reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to the personal information we disclose to them. However, you understand that we may not be able to, and are not required to take steps to, monitor, control, prevent or determine whether the entities mentioned, as located in various countries, are able to handle your personal information in accordance with the Australian Privacy Principles in the Privacy Act and that you will not be able to seek any redress under the Privacy Act for any mishandling of your personal information by said entities located outside of Australia.
8. Access and correction of your personal information
We will, on request, provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, unless there is an exception to such disclosure which applies under the Australian Privacy Principles (APPs).
If you require access to your personal information, please contact us using the details listed in section 11.1(a). Before we provide you with access to your personal information we will require some proof of identity. For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort on our part.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the APPs (unless it would be unreasonable to do so).
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete, irrelevant or out-of-date, please contact us using the details listed in section 11.1(a), and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
9. How we hold and secure your personal information
The security of your personal information is important to us. We take reasonable steps to prevent the personal information we hold about you from misuse, interference or loss, and from unauthorised access, modification or disclosure. This includes the use of technologies and processes adopted by us and our third party technology providers such as access control procedures, network firewalls, encryption and physical security to protect the privacy of your personal information. However, unfortunately, we cannot guarantee security. We also delete any credit card details you provide to us from our servers once you cancel your registration or subscription.
Where you are a tenant or owner of a property, the agent or property manager may use our Services to store and manage information pertaining you, and certain of this data is in their control.
- If you are an agent or property manager, you can permanently delete the data (and personal information) of an individual user (for example an owner or tenant) by deleting the record within the relevant part of the Services. If you are an individual user of our Services, you can cancel your access or delete your account login (although if you are an employee of an agent or property manager who requires you to use the Services in the course of your employment you may only cancel your access to the Services with their consent).
- In each case where you cancel your access or delete your account login, or other personal information using our Services, we may retain personal information where we are required to keep it by law, where it is still required by the agent or property manager, or where we require it for any purpose for which it may be used or disclosed under the APPs.
10. Links to other websites
Our Website and Services may contain links to other websites or third party systems or applications. When you access a website or applications outside the Services, we are not responsible for the privacy practices of that site or third party system or application. We recommend that you review the privacy policies of each website you visit or third party system or application that you use or access.
11. How to contact us
- If you have any queries or complaints with regard our collection, use or management of your personal information, please contact:
A: Privacy Officer, Property Me Holdings Pty Limited
Level 22, One Wharf Lane, 171 Sussex Street, Sydney NSW 2000T: 1300 776 763
- If you wish to make a complaint about an alleged breach of the Privacy Act, we ask that you send us your complaint in writing to the email address listed above. We endeavour to respond to complaints within a reasonable period (usually 30 days). If you are not satisfied with our response, you may:
For Australian customers: make a complaint to the Office of the Australian Information Commissioner by phoning (+61) 1300 363 992 or by email at [email protected]; or
For New Zealand customers: by submitting a complaint to the New Zealand Privacy Commissioner by following the process and using the online form at https://www.privacy.org.nz/your-rights/making-a-complaint-to-the-privacy-commissioner/, by emailing [email protected], or calling (+64) 0800 803 909.
