PropertyMe Support

Behind every great property management team, there’s a great support team. So with PropertyMe, you can expect top notch assistance when you need it. 

The best part? All our support options are included in your monthly subscription.

As our software is 100% online, most of our support is too (no more being “on hold” then being put through to a stuffy call centre). Our support options include:

Knowledge base

With hundreds of how-to articles, guides and step-by-step videos from our product specialists, you’ll be a PropertyMe expert in no time.

Log a support ticket

You can leave us a message at any time by clicking the blue Help tab in PropertyMe and we’ll get back to you as soon as we can.

Book a call back

Hate being “on hold”? We get it. To save you the hassle of waiting on the phone, you can book a call back with one of our friendly support specialists at a time that is convenient for you.

Unlimited online training

If you need to get up to speed or train a new employee, we’ve got you covered with unlimited online training.

PropertyMe community

If you ever have a property management, real estate or trust accounting question, you can always reach out to the PropertyMe community for help. Expand your support network today.

Email us

You can also email us at at any time. Please include screenshots to show us specifically where and what your issue is.

With a 96% satisfaction rate, our support specialists are fast, friendly and reliable.

Here at PropertyMe, we’re software people and we do it really, really well. However, we are not:

Accountants

While our support specialists provide excellent support, they’re not accountants. If you need some help balancing your accounts, you can engage a PropertyMe Partner at any stage.

Lawyers

Similarly, none of us are married to the law so we don’t provide legislative advice. We encourage you to reach out to qualified law practitioners if you need legal guidance.

Tradies

Our developers love writing and fixing code but they’re hopeless at fixing leaking taps, burst hot water systems and holes in the roof.

At the end of the day, you wouldn’t go to your local cafe and ask them to balance your books. You let your barista focus on making you that amazing coffee that you have each morning.

In a similar vein, PropertyMe maintains a total commitment to the property management industry and an intense focus on creating and innovating a functional and intuitive software that services the needs of property managers like no other platform can.