Feature FAQs

Answers to common questions about PropertyMe features

AiMe is PropertyMe’s built-in AI assistant that helps Property Managers draft professional, natural-sounding email replies directly from the PropertyMe inbox.
No. AiMe suggests a reply for you to review and approve first, ensuring every message sounds like you before it’s sent.
AiMe is purpose-built for Property Managers. It understands real-estate-specific conversations like rent reviews, maintenance updates and inspection follow-ups. It lives directly inside your PropertyMe inbox.
Yes. AiMe operates within PropertyMe’s secure infrastructure, ensuring your agency’s data and communications stay private and compliant.
AiMe is designed to match the tone and professionalism Property Managers use daily. You can always review and adjust replies to fit your exact voice.
By suggesting polished, ready-to-send replies for routine emails, AiMe reduces typing time and keeps communication consistent, letting you focus on high-value client relationships.
AiMe is available within the PropertyMe inbox with a Advanced subscription. Simply upgrade to a Advanced subscription and you’ll see “Reply with AiMe” next time you open a message.
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AiMe Comply

AiMe Comply is an AI-powered compliance assistant built into PropertyMe that helps Property Managers quickly understand Australian residential tenancy legislation, with state-specific guidance.
Yes. Reply with AiMe focuses on drafting responses, while AiMe Comply helps answer legislation and compliance questions.
No. AiMe Comply provides general guidance only and does not replace professional legal advice.
Yes. AiMe Comply provides responses aligned to the relevant state or territory’s tenancy legislation.
AiMe Comply is designed for Property Managers, agency leaders and teams who want faster, more consistent compliance guidance.
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Automations

Property management Automations are workflows that trigger tasks, send messages or progress checklists automatically — based on key events like new tenancies, arrears or vacate dates. With PropertyMe, you can automate routine admin and stay in control without the manual effort.
Automations reduce repetitive tasks so you can focus on high-value work. Whether it’s arrears, leasing or vacates, PropertyMe keeps everything running in the background so your team stays in sync and nothing slips through the cracks.
Yes — PropertyMe’s arrears automation is available for every plan. Arrears Automations let you set follow-up messages to send at exactly the right time. You choose the day, the trigger and the message template, and the system handles the rest. No chasing. No stress.
Arrears Automations are available for every plan: Basic, Standard and Premium. Additional Automations are available for Standard and Premium PropertyMe plans. If you’re not sure which plan you’re on or want to upgrade, contact our team or book a demo.
Absolutely. Bills AI is now part of our Bills section. You can automate Bills data entry and streamline your process with AI-powered tools designed for efficiency.
With PropertyMe, you can automate almost anything through triggers and Checklist Automation. The triggers to commence Automations include: New property added, Termination date set, New tenant assigned, Break lease entered, Vacate date scheduled, Rent review due.
Triggers are real-time portfolio events — like adding a new property or assigning a new tenant — that activate a workflow. Once triggered, your defined actions (like task assignment, message sending or checklist updates) happen automatically.
Not at all. PropertyMe offers ready-made templates to help you get started in minutes. Just choose a template, tweak it to suit your workflow and launch. No coding or complex setup required.
Yes — every automation is fully customisable. Decide what happens, when it happens and who it happens to. Tailor each workflow to your business rules, team structure and communication style.
Task reminders notify you of something to do. Automations do it for you. From assigning tasks to sending tenant communications or progressing checklists, PropertyMe Automations take care of the work so you don’t have to.
Yes — Automations integrate seamlessly with PropertyMe’s cloud-based trust accounting software and property management system, helping you streamline compliance, arrears and routine tasks.
PropertyMe offers the most comprehensive automation engine in the industry — with unlimited templates, action types and event-based triggers. It’s the easiest way to boost efficiency, reduce admin and grow your rent roll without increasing your workload.
Unlike generic task tools, PropertyMe Automations are purpose-built for property management. Every trigger and template are designed around real portfolio events, letting you automate trust accounting tasks, tenant communications and property workflows in one place.
Yes — you can explore Automations through a live demo, free trial or by upgrading your plan. Reach out to our team and we’ll walk you through setup, templates and time-saving examples tailored to your business.
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Task Automations

Task automation allows Property Managers to set triggers and actions that automatically create, assign and update tasks, saving hours every week.
Kanban provides a visual task board where Property Managers can see progress at a glance, drag and drop tasks and keep workflows moving smoothly.
Yes. PropertyMe includes ready-made templates and checklists for inspections, maintenance, lease renewals, arrears and more.
Templates and checklists ensure every process is followed consistently, with time-stamped updates for transparency and compliance audits.
Absolutely. You can create your own automations with triggers and actions to match your unique workflow.
Yes, you can even migrate your own portfolio into our live demo account to demo your own data before migrating to PropertyMe
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Automation Studio

Automation Studio is a PropertyMe Standard Plan feature. If you are already a PropertyMe user, feel free to learn more about PropertyMe Standard Plan here. Alternatively, you can activate your Standard Plan account here today.

Not yet a PropertyMe user? Book in a free demo with our friendly staff here today: Book a demo.

Currently, you can run Arrears Automations if you are a PropertyMe Standard Plan user.
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MePay

MePay is PropertyMe’s integrated rental payment system, allowing agencies to collect rent and process payments directly inside the platform using DirectPay, ClassicPay or Direct Debit.
MePay Direct Debit is free for agencies, landlords and tenants.
Yes. Agencies can tailor MePay to suit their business model, choosing payment options depending on landlord and tenant needs.
Payment speed depends on the method used. DirectPay gets money moving next day, ClassicPay accelerates trust account payments and Direct Debit clears through normal banking timeframes while still giving you immediate visibility.
Yes. MePay is built into PropertyMe, providing bank-grade security and strong audit trails for all rental payments.
Yes. MePay is made for Australian residential Property Managers and supports the trust accounting and reporting rules they work with every day.
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Trustless

Trustless property management means operating without a traditional trust account. Instead of holding and manually reconciling client funds, payments are processed, allocated and disbursed automatically through MePay's automated payment rails. Your agency remains fully compliant without the manual overhead of traditional trust accounting.

Yes. PropertyMe's Trustless model is designed to meet Australian legislative requirements. PropertyMe works with agencies to ensure the chosen payment model is appropriate for their state and licence conditions.

Yes. PropertyMe supports both models on the same platform. Agencies operating a network of offices can run Trustless in some locations and traditional trust accounting in others — all from one connected system.

Trust accounting uses a traditional trust account with automated receipting, reconciliation and disbursements. Trustless removes the trust account entirely, with all payment flows handled automatically by MePay. Both models run on the same Manage PM platform with the same features, inspections, communications and AI.

Yes. Trustless is a payment model, not a separate product. You get every Manage PM feature — AI, automation, inspections, communications, maintenance, reporting — regardless of which financial model you choose.

MePay's automated payment rails collect rent from tenants and disburse funds to owners automatically, on schedule. Owners receive real-time statements and can view their financials 24/7 through Owner Access.

Yes. PropertyMe is designed to grow and evolve with your agency. Your account team can guide you through transitioning models.

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Audit Reporting

Reconciliation shows the matching between what has occurred in PropertyMe and what has occurred at the bank.
Unreconciled Items shows which deposits or payments are yet to reach or be withdrawn from the trust account.
Folio Ledger shows details for all transactions that travel through owner, supplier, tenant and sales folios.
Trial Balance displays the closing balance contained in each folio.
Transaction Audit is a record of all transactions within the portfolio.
Cashbook displays a record of all receipts and withdrawals.
Journals is a report that displays a record of all journal transactions, most commonly the bill payments
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Bill Approvals

Bill Approvals is a PropertyMe Standard Plan feature. You can activate your Standard Plan account here today. Once you have activated your Standard Plan account, you can learn more about Bill Approvals in our Knowledge Base here.

Not yet a PropertyMe user? Book in a free demo with our friendly staff here today: Book a demo.

You can select one person or a few people within your office to have access to approve bills as they are added in.
Yes, you can. This will mean that some of your suppliers can be set to have bills automatically approved as they come in.
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Recurring Invoices

Any ongoing charges related to your tenancy. Such as, fixed outgoings and maintenance contributions that are charged at the same frequency as the rent.

Recurring Invoices is a PropertyMe Standard Plan feature. If you are already a PropertyMe user, feel free to learn more about PropertyMe Standard Plan here. Alternatively, you can activate your Standard Plan account here today. Once you have activated your Standard Plan account, you can learn more about Recurring Invoices in our Knowledge Base here.

Not yet a PropertyMe user? Book in a free demo with our friendly staff here today: Book a demo.

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Jobs

Property management maintenance software helps agencies manage maintenance requests, supplier communication, owner approvals and repairs in one place. It replaces manual processes with structured workflows, giving Property Managers better visibility from the moment an issue is reported through to completion.

PropertyMe brings every stage of the maintenance process together in one connected workflow. Create Jobs, request quotes, communicate with suppliers, obtain owner approvals, automate follow-ups and track progress without leaving the platform.

Yes. PropertyMe Automations can trigger actions when a Job or Quote changes status, when a Checklist is completed or when a Job has remained in the same stage for a set period. This helps reduce manual administration and keeps maintenance moving.

Job Templates let you save common maintenance workflows, complete with work order notes, supplier instructions, required documents and priority settings. Checklists guide your team through each stage of the repair, helping ensure nothing is missed.

Yes. You can request quotes from multiple suppliers, compare pricing and scope, generate owner-ready Quote Comparison PDFs and track approvals from a single maintenance record.

PropertyMe helps simplify the approval process by generating professional Job Summary and Quote Comparison PDFs that bring all the relevant information together. Owners receive a clear overview of the work and supporting quotes, making it easier to review and approve maintenance.

PropertyMe provides live visibility across your maintenance pipeline. Track Job and Quote status, owner approvals, supplier responses, priorities, due dates and assigned Property Managers, then filter your view to quickly identify work that needs attention.

Absolutely. Whether you're managing hundreds or thousands of properties, PropertyMe helps your team standardise maintenance workflows, reduce administration and deliver a more consistent experience for owners, tenants and suppliers as your portfolio grows.

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Chat

PropertyMe Chat is an integrated instant messaging tool built into PropertyMe's Unified Inbox that allows Property Managers, landlords and tenants to communicate directly and seamlessly without leaving the platform.
Yes! PropertyMe Chat is free, unlimited and instant. There are no additional fees for using the chat function and it is available for all subscription levels, including Basic.
Property Managers, property owners (landlords) and tenants can all use Chat. Owners and tenants can message directly through the PropertyMe app.
No, owners and tenants do not need separate logins or subscriptions beyond what they already have. Chat is fully integrated into their PropertyMe experience.
Property Managers can download a full message thread at any time. Simply open the conversation, select "Generate report". This makes it easy to keep records, share updates with your team or store communication history for compliance purposes.
Chat works across web (desktop) and mobile (via the PropertyMe app), so you can stay connected from wherever you are.
Yes, you can broadcast messages to multiple contacts simultaneously, which is useful for announcements, updates or urgent information.
Yes, all conversations are automatically linked to the relevant property and contact, ensuring clarity and avoiding miscommunication.
Chat provides push notifications, read receipts and message threading to help you monitor engagement and communication status.
Yes, you can link messages to an existing Task or Job within PropertyMe, making it easier to act on communication (for example, repair requests or approvals).
Because all communication is stored and linked to the property and contact, Chat helps maintain a clear audit trail and ensures your messages are documented in one central system. The records can be downloaded in a single thread with read receipts for tribunal records.
Chat is designed to reduce reliance on external SMS or email by centralising communication. You may still use those channels as needed, but Chat ensures all conversations are captured in PropertyMe. PropertyMe's Unified Inbox lets Property Managers seamlessly work between Chat, SMS and email in a central, single location.
Yes, Chat supports the concept of disconnecting when needed, with the ability to set predefined office hours for availability.
If you're an existing PropertyMe user, Chat should already be available in your inbox. If not, you can join our live training with Trainer Scott Lamin.
Chat is unlimited. You can send and receive as many messages as needed without additional cost or message caps.
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SMS & Inbound SMS

Inbound SMS is a PropertyMe Standard Plan feature. If you are already a PropertyMe user, feel free to learn more about PropertyMe’s Standard Plan here. Alternatively, you can activate your Standard Plan account here today.

Not yet a PropertyMe user? Book in a free demo with our friendly staff here today: Book a demo.

If you are on the Standard Plan it is free! We cover the cost of the line rental for you.
At the moment, our SMS provider does not allow for photos or other media to be sent or received. However, this may be introduced in future releases depending on our provider.
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Mobile Apps

Yes. The Manage PM Mobile app is available for iOS and Android, giving Property Managers access to inspections, maintenance, communication, tasks and property information wherever they work.

The Manage PM Mobile app lets you complete Entry, Exit and Routine Inspections, manage maintenance jobs, communicate with owners and tenants, complete tasks, access property information and stay connected to your portfolio from anywhere.

Yes. You can complete Entry, Exit and Routine Inspections directly from the Manage PM Mobile app using Paperless Inspections workflows and 360° photos.

Yes. You can create jobs, request quotes, manage approvals, send work orders and track maintenance progress directly from the app.

Yes. The Manage PM Mobile app includes Email, SMS and Chat, making it easy to communicate with owners, tenants and suppliers without switching between multiple apps.

Absolutely. The app gives you instant access to property, owner, tenant and supplier information, helping you answer questions and manage your portfolio wherever you are.

Yes. The Manage PM Mobile app is available to PropertyMe customers across Basic, Standard, Advanced and Premier subscriptions.

No. While the app includes powerful inspection tools, it's designed to support the entire property management workflow. You can manage inspections, maintenance, communication, tasks and access your portfolio from one connected app.

The Manage PM Mobile app is available from the Apple App Store and Google Play. Existing PropertyMe users can sign in using their current account details and start managing their portfolio from anywhere.

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Lease Renewals

Lease Renewals is a centralised hub where you can manage the entire rental review and renewal process. It brings together communication, collaboration, checklists, templates, messaging, reminders and forms integrations in one place.
If you are on Standard or Premium plan with PropertyMe, simply go to the Automations tab and configure a Lease Renewal trigger with a few simple steps. You can customise between commercial and residential Lease Renewals, and select the days out from the lease end date to suit your workflow. For example, automatically create the Lease Renewal 90 days before the lease ends.
Yes. You can set up automated reminders for key dates and actions, ensuring nothing slips through the cracks during the renewal process.
By consolidating all tasks, communications and documents into one hub, Lease Renewals reduces manual admin, eliminates double-handling and speeds up the end-to-end process.
Yes. Lease Renewals works seamlessly with Tasks, Templates & Checklists, Messaging, Automations and Task Checklist Automations so you can trigger actions and keep workflows moving without switching screens.
Lease Renewals is available on the Standard Plan and above. Contact our team or visit the pricing page for current plan inclusions.
Yes. You can create and store your own SMS, email and letter templates, or use the ready-made options in PropertyMe to maintain consistency.
Absolutely. You can assign shared tasks, tag team members with @mentions, and track progress in real time to keep everyone aligned.
If you’re on a plan that includes Lease Renewals, simply open the feature from your Dashboard. You can customise your templates, checklists and triggers to match your current workflow.
Yes. You can view a summary of all renewals in progress or drill down into each one’s detailed activity log to see every step completed.
PropertyMe has the most feature-rich lease renewal software natively integrated into the platform with no additional subscriptions required.
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Listings

With Listings, you’re able to publish and update all your property listings from one centralised location, inside the PropertyMe dashboard.
  • Property managers
  • Real estate agents
  • Leasing teams

Listings is a feature within the PropertyMe Standard Plan that helps real estate agencies and property management businesses gain maximum exposure for their properties. Supported listing types include:

  • Residential properties (All Types)
  • Commercial properties (All Types)
  • Additional Examples: Land…

All from the comfort of our delightful dashboard.