December 19th, 2025
PropertyMe 2025 wrapped: achieving more with our community
PropertyMe
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2025 wasn’t just a big year for PropertyMe — it was a defining one.
A year shaped by smarter automation, deeper insights and, most importantly, the voices of the people who use PropertyMe every single day.
From AI-powered communication to next-level CRM capabilities, breakthroughs in Tasks and Checklists, major leaps forward in Automations and a faster, clearer Chat experience, this year was all about helping agencies work smarter, move faster and stay connected.
And the biggest driver behind it all?
You.
In 2025, of our 100+ features and enhancements, 66 community-led feature requests were shipped directly from your suggestions and votes… a powerful reminder that the PropertyMe community isn’t just using the platform. You’re building it with us.
✨ Chapter 1: The Year of Automation
If 2024 laid the groundwork, 2025 turned Automations into a true engine for smarter, more effortless operations.
Task Automations expanded with six core triggers, including task creation, assignment and message templates, followed by deeper logic, conditions, app compatibility and auto-creation of Lease Renewals. Whether it was compliance reminders, arrears workflows or recurring maintenance, Automations became the quiet force behind streamlined portfolios.
One of the biggest shifts?
Arrears Automation moved from Standard to Basic, unlocking one of PropertyMe’s most time-saving tools for every single agency. With flexible schedules, customised messaging and behaviour-based triggers, teams were able to stay consistently ahead of rent arrears without the daily chasing.
This was automation at its most impactful, saving hours, reducing errors and keeping portfolios moving with far less manual intervention.
📊 Chapter 2: Intelligence everywhere — Insights and Reporting
2025 was also a huge year for clarity.
Insights and Reporting were redefined to surface the information that matters most: faster, cleaner and in real-time.
Inspection metrics were sharpened, Rental Statistics expanded, new widgets arrived (Rentals, Renewals, Inbox) and Dashboards became customisable, gaining more flexible filtering options. Gained/lost reporting became smarter with refined calculations, new mandatory reasons and additional context like ownership details and referrers.
The result?
A clearer picture of your portfolio’s health, delivered instantly and without digging.
Reporting also became more powerful, with new filters for tenant status, move-in and move-out dates, giving agencies more precision and control over their data than ever before.
🧭 Chapter 3: Workflows that flow — Tasks, Templates and Checklists
This year saw the core of PropertyMe’s workflow engine level up in meaningful, everyday ways.
Teams gained:
- A refreshed task layout with inline editing
- Kanban Boards to visualise work at a glance
- Cloneable and system-supplied templates
- New search/sort options that remember your preferences
- Counter widgets showing what’s overdue and due today
- Hideable checklist items for cleaner progress tracking
It added up to smoother task management, fewer clicks, and workflows that finally felt as intuitive as the way teams actually operate.
💬 Chapter 4: Communication, reimagined — Chat and Client Access
Communication became faster, clearer and more connected across the entire platform.
Chat evolved into a true central hub for conversations, now available directly from the web with combined SMS/Chat threads, read receipts, mobile compatibility, broadcast messaging, templates, attachments and downloadable history.
Meanwhile, Owner and Tenant Access received a fresh new look with clearer layouts, improved navigation and smarter visibility for owners reviewing balances, statements or multiple-property folios. Routine inspections were refined to ensure timeframes aligned with PM communication.
Together, these updates made communication more transparent, more convenient and more personal.
📅 Chapter 5: Renewals, Inspections and everyday efficiency
Lease Renewals received a full redesign, complete with a dedicated sidebar, rent history graphs, last rent adjustment data, easier document handling and even a dedicated account category for renewal fees.
Inspections became faster with the new area switcher, cutting down movement time during Entry, Exit and Routine inspections.
Across admin and efficiency features, PropertyMe delivered dozens of improvements that made daily work simpler — from better rent tracker messaging and improved rent review filters, to bulk-archiving suppliers and refining activity logs. Supplier lists also received the new Last Transacted column, offering clearer insights into vendor activity.
Even banking got an upgrade with the next generation of Open Banking feeds, delivering more reliable, secure retrieval through government-backed architecture.
🧠 Chapter 6: AI and Bills Automation
Bills AI continued to get sharper with improved flagged scans, smarter reading and a guided onboarding tour to help teams get the most out of automated invoice processing.
And while 2025 laid the foundation for AI-powered communication… 2026 is where it takes off. (👀 Hello, AiMe.)
Reply with AiMe builds on everything 2025 set in motion, bringing AI directly into the moments that matter most… everyday conversations. Designed for real property management communication, AiMe drafts context-aware replies inside Chat, helping teams respond faster without losing their voice. It understands the conversation, adapts to tone and intent and removes the friction of repetitive typing, so replies stay polished, human and consistent across the team. It’s a glimpse of where AI at PropertyMe is heading: practical, supportive and quietly powerful, giving agencies back time while keeping communication personal.
📇 CRM: A new way for agencies to grow
2025 also marked a major milestone with the evolution of PropertyMe Grow CRM, a powerful step toward connecting the entire customer journey, from first enquiry to long-term management. The new PropertyMe Grow CRM focuses on helping BDMs and sales agents nurture leads, automate follow-ups and build stronger relationships with less manual effort.
With prebuilt workflows, agents can now action new leads instantly. A simple update like marking a buyer’s intent, such as ‘Rent Investment’, can automatically trigger a fully mapped nurture sequence, complete with follow-up tasks, emails, SMS prompts and booking links for rental appraisals. Agencies can use these journeys straight out of the box or tailor them to their own growth processes with ease.
CRM also made day-to-day prospecting more structured, capturing key fields like rental estimates, interest levels and appraisal outcomes, while sending automatic campaigns such as monthly newsletters with just a few clicks.
And with inspection booking and open-home management now in development and beta testing, CRM is on track to bring even more of the customer experience into one place — helping agencies convert leads faster and manage every stage of agency growth with confidence.
🚀 Moving into 2026
As Chief Product Officer Scott Shepherd says:
“Our community is one of PropertyMe’s greatest engines of innovation… we’re building PropertyMe together.”
And as Chief Customer Officer Sarah Dawson reminds us:
“Smarter technology means agencies have more time to focus on people and that’s where real impact happens.”
2025 was the year PropertyMe stepped into its next evolution defined by automation, intelligence and a community of people shaping the future of real estate together.
Here’s to an even faster, smarter, bolder 2026. We can’t wait to build it with you.
Take a look at the full list of features released in 2025:
Dashboard
- All-new customisable Dashboard
- Upgraded Activity panel with Due, Up Next and Past Activities
- New sorting and filtering options
- Collapsible activity panel
- Activity cards showing days until due/overdue
- New widget: Bonds Due
- New widget: Bond Arrears
Automations
Task Automations
- Checklist Automations
- Task Automations
- Lease Renewal Automations
- Send message template trigger
- Create Task trigger
- Assign to Team Member/Property Manager trigger
- Update Status trigger
- Update Priority trigger
Automation enhancements
- Task Automation available in the PropertyMe Agent app
- Auto-creation of Tasks via Automations
- Bulk update Tenants’ Arrears Automation Settings
- Set due dates on Tasks via Automation
- Set due dates in Task Checklist Automations
- New conditions
- New event triggers
Arrears Automation
- Moved from Standard → Basic plan
- Automated reminders
- Customised messaging
- Flexible follow-up scheduling
- Behaviour-triggered automation rules
Tasks, Templates and Checklists
- Kanban Board for Task management
- Clone Task Templates
- Hide completed checklist items
- Task layout improvements
- New System Task Templates
- EOFY Task Templates
- Task Notifications
- Redesigned Task List with inline editing (Status, Priority, Assigned To, Due Date)
- Counter widgets for overdue and due-today tasks
- Redesigned filters for streamlined navigation
- New sorting functionality that saves user preferences
Insights and Reporting
Insights Dashboard
- New widget: Rentals
- New widget: Renewals
- New widget: Inbox
- Dropdown filters for Rent Arrears, Vacancies and Jobs widgets
- Toggle between “detailed” and “simple” widget views
- Improved calculations for Task-related Insights
- Ability to filter Task Insights by assignee
Inspection and metrics enhancements
- Redefined Inspection metrics for accuracy
- New Inspection-related metrics in Rental Statistics
- Real-time reporting updates across dashboards
Gains and Losses Reporting
- New “gained” and “lost” mandatory fields
- Smarter triggers detecting portfolio changes
- Refined calculations for accuracy
- New columns: comments, referrer, ownership details, and more
Reports
- Tenant status filter (occupying / moving in/out / moved out)
- Move-in date filter
- Move-out date filter
Chat and Communication
- Chat
- Chat Attachments
- Reply with AiMe
- Combined inbound SMS + Chat threads
- Broadcast Chat messages
- Read receipts
- Chat in mobile apps
- Alerts for owners and tenants
- Chat Message Templates
- Downloadable Chat/SMS history
- Smarter push notifications
- Chat image linking to Jobs/Tasks
- Create new Task or Job from Chat/SMS
Lease Renewals
- New sidebar location for quick access
- Updated interface for clearer visibility
- Last Rent Adjustment Effective Date added
- Rent History graph
- Easier document rename, send and delete options
- View and print letters instantly
- New Chart of Account category for Lease Renewal Fees
Client Access (Owner and Tenant Portals)
- Enhanced home feed and activities
- Fresh look for property details and contact agent screen
Owner Access
- Refreshed layout and navigation
- View agent contact details
- Owner Statement preview available in Owner Folio
- Improved balance widget for multi-property folios
Tenant Access
- Routine inspection cards updated (no timeframes shown; aligned with PM communication)
Admin and efficiency enhancements
- Clearer Rent Tracker messaging for migrated/takeover properties
- Tooltip explaining when rent adjustment data is unavailable
- Track bond increases by due date
- Bulk archive Suppliers
- Improved rent review filters
- More detailed activity logs for creating, archiving and restoring folios
- Supplier list upgrade: new “Last Transacted” column
- Shows latest date of disbursement, withdrawal or bill creation
- Larger notifications badge
- New support menu
SMS
- Updated user interface for sending SMS via web browser (new look & feel)
Safety
- Duress Alert notifications added to iOS & Android PropertyMe Agent mobile apps
Inspections
- New area switcher for Entry, Exit and Routine inspections to speed up navigation
Banking
- Next-generation Open Banking feeds
- More reliable and secure retrieval via government security initiative
Bills AI
- Smarter flagged scans
- Improved processing accuracy
- New onboarding tour for guided setup
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