Lisa Pentland is the General Manager of Sales and Service at PropertyMe. Lisa is an advocate for industry innovation and continually challenges the industry to break new ground in technology and customer experience.
@Lisa Pentland is a series on the PropertyMe blog which covers all things Service, Support and Sales as well as her unique observations for industry trends and how they translate in the PropTech space.
Since PropertyMe’s inception, the goal of our founders was to create a single solution cloud property management platform that would not only simplify the workload of property management professionals but also add value to their service offerings.
Six years on, the PropertyMe commitment remains as strong as ever. We have delivered more than 1,650 new features and enhancements to genuinely simplify the business of property management and make a positive impact on the real estate industry as a whole.
As the customer base of PropertyMe continues to grow and diversify, so too does the vision of our customers. We love that you share your suggestions and feedback with us – listening to and acting upon your feedback has been essential to our success thus far and has, in turn, allowed us to help you fast track your success.
Single solution or seamless integration
As Canadian Prime Minister Justin Trudeau famously said, “The pace of change has never been this fast, yet it will never be this slow again.”
Prior to about 18 months ago, the loudest cry by far was for a single solution – one product that did everything from key performance workflows to document management. While this is still the preference for more than half of our customers, we are now hearing a growing call for bespoke integrations.
This begs the question: Is a single solution or seamless integration better?
While a single solution allows customers to reduce add-ons and increase cost efficiency, an integrated ecosystem can be beneficial to businesses for several reasons. Customers can personalise their technology stack and integrate specialist software based on their unique requirements or to give them a competitive advantage within their market. Some examples of why you may require an integrator might include:
- A unique selling point
- Specialist services or industry
- Corporate visibility
- Recognition and rewards program
- Bespoke metrics
- Customer satisfaction programs
- Data integration or single client view
The best of both worlds
As industry visionaries, the founders of PropertyMe have always imagined a future where customers are empowered by choice. Whether your business requires a single solution or integrated ecosystem, PropertyMe offers the best of both worlds. You can have everything you need to manage your properties in one platform or you can add on integrations and specialise your services according to your individual strengths and market demands.
As a result, we have more than 50 public and private integrations at various stages of the integration process. Our integrated ecosystem is growing exponentially – nothing is off the table. If there is a benefit to our customers, we are more than happy to collaborate and facilitate an integration with any proptech related product that can help improve our customers’ service offering.
In fact, we’re so committed to our integrated ecosystem that we have a dedicated resource in Matt Conway. Matt has over 13 years of experience in the proptech space and knows PropertyMe and the needs of our customers inside out.
Matt knows what a seamless integration looks like and works closely with integrators to ensure that that’s what our customers experience. If you have any enquiries regarding PropertyMe integrations, you can contact Matt directly via [email protected]
Last month’s CSAT and feedback
Our customer satisfaction levels increased to 93% last month while our response time dropped to 10 minutes and 20 seconds!
Thank you to everyone for taking the time to send us your wonderful comments, feedback and feature requests. Here are a few of our favourite comments from last month:
“Even better than ice cream!”
“Steve was a star”
“Friendly and very professional”
As always, thank you for all the love and kind words. We appreciate any feedback on how we can serve you better, so don’t hold back and let us know what you really think. You can reach me via [email protected] or connect with me on LinkedIn.