May Release: Messaging, managed with Chat

Article by Kate Sunol Marketing Manager, Industry and Growth 10 June 2025

How PropertyMe Chat changes the game for Property Managers 

If there’s one thing every Property Manager can agree on, it’s this: the messages never stop. 

From tenants reporting maintenance issues, to owners checking in, to team members coordinating behind the scenes — communication is constant. And often, chaotic. Texts. Emails. Calls. WhatsApp. Messenger. A scribbled note. A forwarded voicemail. 

That’s exactly why we created PropertyMe Chat. 

This new feature isn’t just another way to talk — it’s a smarter, more centralised approach to messaging that fits naturally into how you already work. Whether you’re chasing arrears, organising a tradie or updating an owner, Chat makes it easier to keep everything in one place. 

So, what is Chat — and how does it actually help? 

Put simply, Chat brings all your property-related messages into one, shared, searchable space. It lives right inside PropertyMe, meaning you don’t need to juggle multiple apps or platforms to stay on top of your conversations. And because it’s integrated, messages are linked to the relevant property, contact or workflow — so you’re never digging through your inbox for that one tenant message from three weeks ago. 

Here’s what makes it genuinely useful: 

• It works on both desktop and mobile: without using your personal number — so you can respond on the go and still protect your privacy. 

• All messages are saved automatically: giving you a complete audit trail for compliance. 

• Your team can see the conversation history: improving handovers and helping everyone stay in the loop. 

• There’s no additional cost: Chat is included in your PropertyMe subscription, with no SMS fees or extra subscriptions required. 

• Stay compliant with ease: All communication is logged automatically — no manual record-keeping needed. 

Why now? 

Let’s face it — the volume of communication in property management isn’t slowing down. If anything, it’s ramping up. Tenants and owners expect fast, clear updates. Your team needs to stay aligned. And your day is packed enough as it is. 

Chat isn’t about adding more to your plate. It’s about helping you handle what’s already there, but in a way that’s faster, more transparent and less stressful. 

What’s the experience like for clients? 

From the tenant or owner’s side, Chat feels familiar and simple. You decide when and how to reply, just like email. And because everything is linked to their property, there’s less back-and-forth and fewer misunderstandings. 

The big picture 

While there are plenty of tools that claim to improve communication, they often sit outside your core systems. That means more platforms to manage, more passwords to remember and more friction for you and your team. 

With PropertyMe Chat, we’ve taken a different approach: keep it inside the software you already use every day. 

It’s not just about convenience — it’s about connection. Between you and your clients. Between your team members. Between the hundreds of moving parts that make up your day. 

And when those connections are easier to manage, everything flows a little smoother.  

Your questions about PropertyMe Chat — answered 

Q: Will Chat add more work for me? 
A: No. If you’re already managing messages through SMS, email, or phone Chat simplifies everything by collecting those conversations in one place connected to your property management system. You’re not adding another task — you’re replacing multiple ones. 

Q: Do I need to download a new app or pay an extra subscription? 
A: Absolutely not. Chat is fully integrated into PropertyMe, so it works on the tools you already use, with no additional apps or training required. 

Q: Can I still use my phone for Chat messaging? 
A: Yes! You can reply from your phone or desktop — but importantly, Chat doesn’t use your personal SMS number. This means you keep your personal phone private while still staying responsive. 

Q: How does Chat help with compliance? 
A: Every conversation is logged and saved inside PropertyMe, providing a clear audit trail. This means no more searching through texts or emails to find what was said — everything is easy to access, searchable and secure. 

Q: What’s the benefit for tenants and owners? 
A: Chat provides better communication transparency, and an overall smoother experience. When communication flows well, everyone wins — fewer misunderstandings, less chasing and more satisfied clients. 

Ready to make messaging work for you? 

We know time is your most valuable asset. PropertyMe Chat is designed to save you time, reduce stress, and make messaging simpler — not harder. 

Curious to see how it fits into your workflow? Explore Chat today and experience smarter communication that works with you.