December 13th, 2019
Case Study: Ray White West End
With over 30 years of real estate industry experience, Tracey Blunt and Elisha McDonald are the directors of Compass Asset Management on the Gold Coast. Here’s their PropertyMe Customer Story.
Compass Asset Management was established in 2008 to provide personalised rental property management services.
We manage properties in Brisbane and South East Queensland, regional centres such as Mackay and Bundaberg, and the coastal locations of Sunshine and Fraser Coasts.
Operating out of our head office on the Gold Coast, we’re committed to excellence and are always reviewing and raising the benchmark for our service to clients.
We have staff who work from home as well as overseas so we really needed a flexibility cloud-based system that would facilitate that.
Prior to upgrading to PropertyMe, we were using many remote access logins which did not allow our staff to move freely while remaining connected.
We also felt that our systems were dated and were not making the most of the technology that was available.
It wasn’t as scary as we anticipated! We engaged a PropertyMe Partner to help us with training and implementation. However, after the first week, all staff had a handle on the different features and how to navigate the system.
PropertyMe has increased our collaboration, flexibility and efficiency. Now, our teams are connected at all times despite being spread out across Mackay, Bundaberg, Hervey Bay, Sunshine Coast, Brisbane, Gold Coast and the Philippines. Plus, we have shortened many of our processes due to the features available in PropertyMe.
The PropertyMe manager app makes it easy for our routine inspection officer to conduct inspections and reply to messages while travelling around our service locations in Queensland.
From a director’s point of view, it would have to be the insights and statistics that are available. We can easily track where all staff are at on a single screen.
We have just turned on our Tenant Access and will be doing so with our owners in the coming weeks. This is a great feature that reduces direct calls and emails to staff, giving them a less interrupted workflow.
We have also reduced the amount of scanning and printing enormously due to the ability to ‘drag and drop’ many documents into PropertyMe.
Absolutely! The ease of navigation and extra features such as the PropertyMe manager app are second to none. There is no cost per user and we love the way we can customise reports for absolutely anything in the business.
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