PropertyMe’s new Chat feature: a game-changer for landlords 

Article by Camilla Jones 2 June 2025

In an era where efficiency and streamlined communications are paramount, PropertyMe, Australia’s leading property management platform, has unveiled its latest innovation — Chat. 

Sarah Dawson, Chief Customer Officer at PropertyMe, said Chat is an instant messaging service designed to revolutionalise communication between Property Managers, landlords and tenants. 

“With this new feature, PropertyMe is setting a new benchmark for connectivity in the property management industry,” Sarah said. 

A shift from traditional communication methods 

For decades, landlords and tenants have relied on email threads, phone calls and various messaging apps to communicate with their Property Managers. 

However, Sarah said these methods often come with inefficiencies — difficult to find emails, slower responses and fragmented communication history. 

“PropertyMe’s Chat aims to eliminate these pain points, providing a one-source-of-truth communication solution built directly into our platform and app,” she said. 

“Gone are the days of searching through emails threads or struggling to reach contacts. Chat provides a streamlined, one-source-of-truth to collaborate seamlessly.” 

Instant communication, instant results 

At its core, PropertyMe’s Chat is a real-time messaging tool enabling instant communication between Property Managers, landlords and tenants. 

“With more than two million users and almost two million properties managed through our platform, PropertyMe is enhancing how stakeholders interact, ensuring messages are delivered immediately and without unnecessary delays,” Sarah added. 

“Messages are delivered straight to the Property Manager’s inbox and are automatically saved against the recipient with time and date stamps, guaranteeing a reliable and accessible record of conversations.” 

This functionality not only reduces communication lags but also provides transparency and accountability for all parties involved. 

Benefits of Chat 

The instant messaging option is a valuable addition to PropertyMe’s site and range of features available to landlords, tenants and Property Managers. 

Chat offers many benefits for landlords and tenants, altering how they communicate with Property Managers. 

These include: 

• Real-time messaging: instant messaging ensures that issues of importance, such as repairs and lease negotiations, are handled well. 

• Auto record-keeping: all messages are saved and timestamped, offering an easily accessible chat history for future reference. 

• More continuity of service: regardless of whether a Property Manager goes on leave or changes job, previous conversations are still accessible, ensuring smooth communication. 

• Lower reliance on email: by direct messaging within the PropertyMe app, individuals are able to escape cluttered inboxes and make their interactions more manageable.  

• Faster resolution of issues: landlords and tenants can resolve issues quickly, whether it’s a maintenance request or a lease inquiry. 

• Right to disconnect: Chat allows you to set office hours within the app, ensuring landlords, tenants and Property Managers won’t be disturbed outside of work hours. 

Beyond instant messaging, PropertyMe continues to provide landlords and tenants with a solid suite of essential tools to simplify property management. 

A better rental experience 

Through the PropertyMe app, users can leverage: 

• Property and rental information: a real-time snapshot of tenacy agreements and key property details. 

• Financial updates: monthly statements and expanse breakdown for landlords so that their finances remain current. 

• Inspection updates: comprehensive updates with commentary, photographs and follow-up items. 

Why this matters for landlords 

The introduction of Chat represents a pivotal shift in how landlords engage with their tenants and Property Managers through PropertyMe. 

Traditionally, these relationships have been marked by administrative inefficiencies — waiting on responses, dealing with miscommunication and handling complex documentation. 

PropertyMe is eradicating these hurdles, replacing outdated methods with an intuitive, technology-driven experience. 

“For landlords, the ability to instantly connect with their tenants and Property Managers means faster updates on rental payments, maintenance requests and lease renewals,” Sarah said. 

“There’s no longer a need to sift through emails or endure long response times. Everything is centralised and accessible.” 

Setting a new standard for property management 

At its core, PropertyMe’s Chat is more than just an instant messaging service — it’s a game-changer in the property management landscape. 

By integrating direct communication within its app, PropertyMe ensures landlords, tenants and Property Managers experience seamless connectivity, enhanced efficiency and improved service delivery. 

“At PropertyMe, we’re committed to delivering technology that simplifies and enhances the rental experience and we’re always looking for ways to help improve the lives of our agency customers,” Sarah added. 

“As digital communication becomes the norm across industries, PropertyMe is positioning itself as a frontrunner in modern property management. 

“Our dedication to improving user experience, reducing inefficiencies and fostering better relationships between landlords, tenants and Property Managers is evident in this latest update.” 

Experience PropertyMe’s Chat today 

PropertyMe’s Chat feature is available now on its website and within the app. 

Whether you’re a tenant looking for faster responses, a landlord needing instant access to financial insights or a Property Manager aiming to streamline operations — Chat provides an intuitive and efficient way to stay connected. 

For more information, visit: https://www.propertyme.com.au/blog/property-management/chat-gpt-rental-listings?utm_source=pr&utm_medium=mr&utm_campaign=chat&utm_term=0525&utm_content=organic