Navigating repairs and maintenance: a comprehensive guide for tenants in Australia

Article by Monika Malolepszy Marketing Specialist 16 May 2023

As a tenant in Australia, understanding how to navigate repairs and maintenance issues is crucial for a comfortable and hassle-free renting experience. In this comprehensive guide, we’ll cover the best ways to handle repairs and maintenance as a tenant and answer some commonly asked questions.

Reporting repairs promptly

Don’t delay! When you spot any repairs needed in your rental place, act quickly to report them. Whether it’s a leaky faucet, a faulty appliance, or a cracked window, make sure to reach out to your Property Manager or landlord right away. Be specific and provide as much detail as possible about the issue. You can even snap a quick photo or video to illustrate the problem. Remember, the sooner you report, the faster the response, minimising further damage and ensuring a safe and comfy living space for you and future tenants. This can be done easily through the PropertyMe Mobile App.

Understanding repair responsibilities

Let’s get on the same page about who’s responsible for what. In general, your landlord takes care of structural repairs and major maintenance, while you’re in charge of minor fixes and general upkeep. Structural repairs involve things like the foundation, roof, plumbing, and electrical systems. As for minor repairs, this includes tasks like light bulb replacements and keeping things tidy. Of course, it’s always a good idea to consult your lease agreement and have a chat with your Property Manager or landlord if you’re unsure about any specific details.

Documenting pre-existing issues

Before you unpack and settle into your new rental place, take a moment to document any existing issues or damages. Snap some photos or shoot a quick video to capture the condition of each area. Jot down some notes too, describing any flaws you notice. Remember, even those seemingly minor problems matter! Sharing this documentation with your Property Manager or landlord will protect you later on. It ensures everyone is aware of the property’s initial condition, so you won’t be held accountable for any pre-existing damage when it’s time to move out.

Communicating effectively

A little communication goes a long way in resolving repairs and maintenance matters smoothly. Whenever you come across an issue, communicate it clearly and promptly. Provide specific details, so your Property Manager or landlord understands exactly what’s going on. If there are ongoing repairs, follow up to stay in the loop and offer updates if needed. It’s a good idea to keep a record of all conversations and emails regarding repairs and maintenance. This way, you can easily refer back to them and keep track of the progress made.

Emergency repairs

Some repairs just can’t wait. In case of emergencies like burst pipes or electrical hazards, don’t hesitate to reach out to your Property Manager or landlord immediately. They have emergency contact information for situations like these. Make the call and stress the urgency of the issue. Acting fast ensures your safety and prevents further damage.

Keeping records

Stay organised and keep a detailed record of all repair requests, communication, and receipts related to repairs and maintenance. This will come in handy when your tenancy ends and during any potential disputes. Save copies of emails, invoices, and receipts in a safe place. By having these records on hand, you can provide evidence of the actions taken and expenses incurred, giving you peace of mind.

What should I do if I notice a repair that needs to be addressed in my rental property?

It is important to report any necessary repairs promptly to your Property Manager or landlord. Contact them as soon as you notice an issue and provide a clear description of the problem. If possible, attach photos or videos to help illustrate the repair needed. Prompt reporting ensures that the repair can be addressed in a timely manner, minimising further damage and inconvenience.

How can I determine my repair responsibilities as a tenant?

Your repair responsibilities are typically outlined in your lease agreement. Landlords are generally responsible for structural repairs and major maintenance, while tenants are responsible for minor repairs and general upkeep. Review your lease agreement carefully to understand your specific obligations. If you have any doubts or questions about repair responsibilities, reach out to your Property Manager or landlord for clarification.

Is it necessary to document pre-existing issues in my rental property?

Yes, it is crucial to document any pre-existing issues or damages in your rental property before or shortly after moving in. Take detailed photos or videos, and make notes describing the condition of the property. This documentation can protect you from being held liable for damages that were already present when you moved in. Share this documentation with your Property Manager or landlord to ensure everyone is aware of the property’s initial condition.

What should I do in case of emergency repairs?

In the event of emergency repairs such as a burst pipe or electrical hazard, contact your Property Manager or landlord immediately. Most lease agreements include emergency contact information for such situations. Promptly report the issue and follow any instructions provided. Emergency repairs require immediate attention to prevent further damage or ensure your safety, so it is important to act quickly.

Why is it important to keep records of repairs and maintenance?

Keeping records of repairs and maintenance is important for several reasons. It helps you keep track of the history of repairs in your rental property, which can be useful when discussing repairs with your Property Manager or landlord. Additionally, having records can help resolve any disputes that may arise at the end of your tenancy regarding the condition of the property. Keep receipts, invoices, and communication records organised and easily accessible for future reference. This is easy to do when you use the PropertyMe Mobile App which stores a clear record of everything related to your tenancy.

Navigating repairs and maintenance as a tenant can be a smooth process with the right knowledge and tools at your disposal. By utilising the PropertyMe Mobile App and following the expert advice outlined in this comprehensive guide, you can effectively manage repairs, communicate efficiently with your Property Manager, and ensure that your rental property remains in excellent condition throughout your tenancy. Take control of the repair process and enjoy a stress-free renting experience with the help of the PropertyMe Mobile App.